Rental Policies
- Where should I pick up and return my rentals?
- How do I know what discount I will receive when booking online?
- Can I change my rental dates after I book?
- What is your refund policy?
- If we arrive early, can we pick up our skis the day before?
- Can I take a day off in the middle of my rental?
Rental and Retail Services
Equipment Selection and Customization
- Does the Epic Mountain Rewards discount apply to delivery?
- How do I redeem my Epic Mountain Rewards discount?
- What rentals qualify for the 20% Epic Mountain Rewards discount?
- How do online booking discounts work?
- What is the age limit for kids rentals?
- Do I need a waiver for an unaccompanied minor?
Bike Rentals
- What times of the year do you rent bikes?
- Do you rent protective bike gear aside from helmets?
- Do you rent kids bikes?
- Are there mountain bike trails for beginners?
- What should I do if my rental bike gets a flat tire?
- What time can I pick up my half-day bike rental?